You have to manually put in the Incoming and Outgoing server settings (lame, because it was seamless on Apple products). Outlook wouldn’t let me add a new account with the same email address () so I had to remove my old “” email account from Outlook, then add it back as a new account following the steps for Outlook 2016 as above. Be sure to follow all the steps including the Gmail web interface and the Outlook 2016 set-up. Wasn’t clear what directions to follow but turns out Outlook 2016 directions are (mostly) applicable. Then came Outlook 365, what a pain! Took several hours including a lengthy but helpful Telus chat session. Up and running with all folders intact within a half hour or so. Followed the steps to activate my Telus email on Google (easy), then setup the Mac and iPhone (also easy) ( ). So the migration was completely painless on the Mac and iPhone. I use IMAP to access email from multiple devices including Apple Mail on MacBook (Mojave), iPhone (iOS 13) and Outlook 365 on Windows 10, and wanted to continue using them all for the “new” Telus email. Experience was, well…, from easy to difficult!
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